Your network is now a critical part of your IT infrastructure, but with continual advances in technology, keeping up-to-date with how these changes can benefit your organisation can be a daunting task. Lanway can provide a comprehensive range of products and services, to ensure you obtain the greatest return on your network investment. We have established partnerships for hardware, software and telecommunications facilities with industry leaders who share our commitment to provide excellent performance and high quality customer service.

Network Service Packages:

		Network & Server Support Package:
		This 'peace of mind' package promises to keep your internal network functioning. A server failure can affect multiple users at the same time and is usually caused by a hardware or software problem on your core equipment. As your systems can be critical to your business functioning, our engineers will work to rectify the problem urgently. this package offers a host of options and is designed for any size of organisation. Our team can tailor a solution to suit your individual requirements, allowing you to concentrate onyour day-to-day objectives.

		PC (Individual) Support Package:
		A 'problem solving' package, this service is designed to fix individual PCs that have suffered a hardware or software failure. The user is unable to logon, access their documents, email, internet or print yet other computers on the network function normally. This package is invaluable for IT Managers needing to free more time from investigating individual problems and concentrate on the more crucial task of maintaining your overall IT infrastructure.

		Knowledge Base - Telephone Technical Support Package:
		An 'unlimited telephone or email support service' which gives you rapid help and advice when you need it. From creating or removing users from your network, to configuring your dial-in from home, our knowledge base package delivers technical support, help and advice as and when required.

		Remote (Online) Support Package:
		Available to all clients with a dedicated internet connection, Remote (Online) support allows constant monitoring of your It systems performance and pre-fixing of ny potential problems.The technology allows us to view, manage and eliminate potential hold-ups well in advance whilst constantly keeping you informed.

		Technical Attendance Package:
		A 'face-to-face' service, our Technical Attendance package provides you with a highly qualified Lanway network engineer at your premises on a weekly, fortnightly or monthly basis. Our engineer will provide you with proactive support and ensure that you are getting the most out of your IT investment.

		Infrastructure Support Package: (On-site Response)
		This 'high-priority' support package covers your systems for problems that are indistinguishable from server faults whereby multiple users are unable to logon. Network devices attached to your server are also covered for configuration problems.

		Disaster Recovery Package: (On-site Response)
		As data becomes more and more critical in today's business, it is essential to ensure that you have a plan in place should the unimaginable happen. What would you do if your equipment was stolen or suffered a total system crash? this 'high-priority' package could prove to be your most important investment to date. Disaster Recovery restores all your data from the last verified backup and, in emergencies, gives you access to a duplicate copy. We aim to get you back on track from the moment you receive your replacement equipment. Why wait for an emergency when you can get your business covered with an affordable solution from Lanway?

		System Security & Support Package:
		Acrucial element of our service portfolio, this package enables our security experts to manage and maintain all aspects of network security. Firewalls, VPNs, Anti-Virus, Mail security and critical updates are covered.